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Transition Information

Transition information

Thanks to the combination with Hapag-Lloyd we will be able to offer you an even better product and an even greater variety of services in the future. A larger fleet of vessels, one of the most extensive and modern fleets of reefer containers, an expanded service network with additional port connections, shorter transit times, cabotage shipments in South America and a stronger sales team are just some of many advantages from which you will benefit.

We promise that there will be a smooth transition period. We will begin to gradually transfer our services to the Hapag-Lloyd IT systems in March 2015. Until then, you will not be affected by any changes in the two companies’ communication channels.

We will, of course, keep you up to date on how the transition is progressing and will notify you of any changes this process entails. We will provide transition information containing all the important news  regularly. You can also refer to our FAQs for quick answers to the most frequently asked questions. Our local employees are likewise there to help you with any questions you may have, and you can also use our Contact us application to submit your questions and suggestions regarding the combination of our businesses.

 

 

 Transition FAQ

 
  • 1. Why did Hapag-Lloyd and CSAV want to do the deal?
    Hapag-Lloyd and CSAV are a perfect strategic fit with their strengths on the East-West and North-South trades. Consequently, the two companies can achieve far more together than on a stand alone basis. The two businesses are highly complementary and will provide the platform, scale and know-how necessary to deliver higher levels of service and innovation to benefit customers and provide excellent opportunities to employees.
  • 2. What makes Hapag-Lloyd and CSAV suitable partners?
    CSAV and Hapag-Lloyd are two companies that fit perfectly to each other strategically. By combining both we will be able to achieve synergies financially and structurally. The key to the strategic fit is that Hapag-Lloyd is strongly represented in the East-West trades, being among the market leaders on the North Atlantic, whereas CSAV’s strength lies above all in its North-South trades to/from South America. In addition to this, the service networks and fleets complement each other.
  • 3. What business segments of CSAV will be merged with Hapag-Lloyd?
    Only CSAV’s container business will come under the Hapag-Lloyd umbrella in order to build a strong and forceful number 4 in liner shipping. CSAV will keep its other shipping businesses such as car carriers, refrigerated non containerized cargo, liquid bulk commodities, the operation of bulk ships and freight forwarding activities under the CSAV Holding. CSAV will continue to be a public listed company in Chile.
  • 4. What advantages will the merger have for customers?
    Hapag-Lloyd and CSAV’s container business complement each other perfectly. Together, Hapag-Lloyd and CSAV have more than 300 years of experience in liner shipping – valuable knowledge that benefits our customers. Combining and optimizing our more than 100 Hapag-Lloyd services with the almost 40 CSAV services produces a much larger and improved service network with additional direct port connections as well as shorter transit times. All of the world’s key ports will be connected with short transit times. In addition to the North Atlantic, we will be one of the leading providers in the key market of South America. The transaction will also strengthen our sales network, which means we will increase our level of customer service and proximity to our customers. Hapag-Lloyd will in future have one of the largest fleets of reefer containers equipped with cutting-edge technology.
  • 5. When will the merger process be finalized?
    We envisage that the combination of our businesses will be completed within a year or even faster. It is planned that the transfer of the CSAV services into the Hapag-Lloyd environment should be concluded by mid of 2015.
  • 6. How can we as customers be sure that the merger would not affect our supply chain?
    Hapag-Lloyd is well experienced and has already successfully proven that it is able to merge two businesses smoothly and without disadvantages for the customers of both sides (2005/06 with CP Ships). Hapag-Lloyd will do its utmost to continue high service levels to its customers.
  • 7. What new products will emerge from the merger?
    The new products will be a combination of the excellent service networks of Hapag-Lloyd and CSAV. The future products and services will be communicated in due course.
  • 8. Will there be a change in terminals and when?
    After Closing both businesses will continue separately in order to achieve business continuity and to prepare everything for a smooth transition. Any decision regarding future service and terminal structure will be made and communicated during the transition phase.
  • 9. Who will be my contact person during the merger period - will it be Hapag-Lloyd or CSAV?
    After Closing for the next couple of weeks both businesses will continue separately in order to achieve business continuity and to prepare everything for a smooth transition. Customers and suppliers should communicate with their known contact persons of Hapag-Lloyd (for Hapag-Lloyd related business) and of CSAV (for CSAV related business), just like before the Closing. We will use our best efforts to ensure maximum continuity in customer facing staff.
  • 10. Will there be new contact persons for CSAV and Hapag-Lloyd customers and when?
    After Closing for the next couple of weeks both businesses will continue separately in order to achieve business continuity and to prepare everything for a smooth transition. Customers and also suppliers should contact their normal contact person of Hapag-Lloyd (for Hapag-Lloyd related business) and of CSAV (for CSAV related business). We will use our best efforts to ensure maximum continuity in customer facing staff.
  • 11. Will the merger have any impact on the G6 Alliance?
    No, not at all. The G6 Alliance focuses on the East-West trade lanes around the world and CSAV is specialized on North-South trades. Hapag-Lloyd is and will remain an important member of the G6 Alliance.